Refund and cancellation policy

Last updated: 6 October 2026

This policy covers payments made to QRenvo, operated by Mahesh Kumar (Proprietor) for QRenvo plans, setup and printed QR codes.

Free trial

The trial is free. No payment is taken, so there is nothing to cancel or refund.

Cancelling a plan

• Plans do not renew automatically, so you never need to cancel to avoid the next charge.
• If you stop using QRenvo, your plan stays active until the end of the period you paid for.

Refunds on plans

• Within 7 days of your first paid plan: if QRenvo does not work for your restaurant, write to us and we refund the plan amount in full. This applies once per restaurant.
• After 7 days, unused months are not refunded.
• Charged twice or in error: always refunded in full.

Setup fee and printed QR codes

• The setup fee is not refundable once setup work (menu loading, training) has started.
• Printed QR stickers, tent cards or standees that arrive damaged or with a printing mistake are replaced free if you tell us within 3 days of delivery. Printed items are made for your restaurant and are not refundable otherwise.

Guest orders

Payments guests make for food go directly to the restaurant's UPI account. QRenvo does not receive this money, so refunds for food orders are handled by the restaurant.

How to ask for a refund

Email [email protected] or WhatsApp +91 96702 26608 with your restaurant name, the email on your account and the payment date or Razorpay payment ID. Approved refunds go back to the original payment method within 5 to 7 working days.